Table of Contents
By placing a booking with us (Coppergate Serviced Accommodation and Kanso Management Ltd) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 21 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website coppergatesa.co.uk or your booking platform. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third-party visitors are only allowed access at our express permission.
All guest must have valid photographic ID and will be asked for on making a reservation. A valid Passport or Driving Licence is acceptable and names must correspond with bank/ credit or debit card payment method
Payments must be ‘cleared funds’ before a booking can be commence. Full payment is required at the time of booking and monies are only refundable under the conditions set-out here within. For longer stay bookings over 84days or more please ask about a payment plan
Cancellation, Returned Deposit & Non-Arrival Conditions
Guest who need to cancel a booking should contact their booking agent as soon as possible
28 days prior to arrival 100% cancellation charge NO refund
28-56 days prior to arrival 50% refund
56-84 75% refund
85+ full refund less administration fee of £25
To change date of the reservation please ask we will always try to accommodate this request free of charge, however the price of the accommodation may change depending on season and availability
No-shows or guests who are unable to check-in or fail to check-in for whatever reason forfeit their monies paid It is suggested that guests booking take out appropriate cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payments already made.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
- Check-in is by meet and greet in person between: 14:00 and before 19:00 on the day of arrival. Please advise in advance so we can make the necessary arrangements with our representative or arrange a key pick up facility outside of these hours.
- Check-out by: 11:00am on day of departure and keys can be posted in the secure return key box. The location of this box will be shown to you prior to check out.
Respect, Wi-Fi Fair & Appropriate Usage Policy
All guests must agree to respect the privacy and peace of all other staying guests and neighbours at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests or neighbours
WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately.
The Internet access provided is intended for general use such as access to the worldwide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. A security deposit of £200 per booking will be applied. Lost keys will incur a replacement charge per key of £100
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking
Smoking of any products including, but not limited to cigarettes, pipes, cigars, or chewing tobacco is only allowed outside. Please respect other guests whilst smoking and dispose of your cigarette ends appropriately in the ash receptacle located on the wall in the parking area which is away from the seating area. This is in accordance with the Health Act 2006. The same also applies to the smoking of e-cigarettes. Any guests found to be smoking/taking any illegal subtances will be asked to leave immediately.
Pets & Service Dogs
We do not normally accept pets throughout the accommodation, except for service dogs, however please ask as on occasion we may be able to accommodate your request.
Parking
On-site parking is provided guests accept that they park their vehicles at their own risk and we request that you close any the gates on entry and exit
Waste/Refuse
You have a small waste bin inside your apartment and bin-liners to stop spillages etc. Please remove from your apartment and place in inside the recycling bin outside of the property.
Suitability
While serviced apartments can offer flexibility and independence to many guests, it is essential for individuals with disabilities to carefully research and inquire about the specific accessibility features and support available at a particular location. For guests who require more comprehensive assistance or specialized accommodations, other types of accommodations like accessible hotels or vacation rentals with on-site support might be more suitable options.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 21 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.